Returns & Exchange Policy

At Falsehalo, every piece is made and handled with care. As a growing brand, we currently do not offer returns or refunds.

However, we’ve got you covered with an easy exchange policy.

Exchanges (Size / Defect Only)
We offer exchanges under the following conditions:

  • The request is raised within 3 days of delivery
  • The product is unused, unwashed, and in original condition
  • All tags and packaging are intact
  • A valid proof of purchase is provided

Eligible Reasons for Exchange

  • Size issues
  • Damaged or defective product (must be reported within 24 hours of delivery with images/video)

How It Works

  • Once your request is approved, we will arrange a reverse pickup (where serviceable) or guide you through the process
  • After we receive and inspect the item, your exchange will be processed
  • Exchanges are subject to stock availability. If the requested size is unavailable, we will offer an alternative or store credit

Non-Eligible Cases

  • Products bought on sale or with special discounts (unless defective)
  • Minor color variations due to screen differences
  • Requests raised after the allowed time window

Shipping Charges

  • Reverse shipping and re-shipping charges may apply and will be communicated during the process

We’re constantly working to improve and appreciate your support as we grow.

For any queries, reach out to us at: halofalse@gmail.com